Data & Privacy

Data Deletion Instructions

Effective: 16 May 2026 · Last updated: 16 May 2026

Imarisha Maisha Limited, a Tier 2 Microfinance institution licensed by the Bank of Tanzania, respects your right to request deletion of the personal data we hold about you. This page explains how to submit a deletion request, what we will delete, what we are required to keep, and how long the process takes.

How to Submit a Deletion Request

To request the deletion of your personal data, please submit a written request through one of the following channels:

  1. Email: Send your request to info@imarishamaisha.co.tz with the subject line “Data Deletion Request”.
  2. WhatsApp: Send a message to +255 711 925 652 stating that you wish to request deletion of your data.
  3. In person: Visit any Imarisha Maisha branch and submit a written request to our customer service team.

To help us locate your record and verify your identity, please include the following in your request:

  • Your full legal name.
  • The mobile phone number registered with us.
  • Your national identification number (NIDA) if you have an account with us.
  • A clear statement of what you would like deleted (for example, all data, or only WhatsApp communication data).

Identity verification. Before processing any deletion request, we will verify your identity to protect your data from unauthorised access. We may contact you to confirm your request.

What We Will Delete

Upon receiving and verifying your request, we will delete the following categories of data, where they are not subject to a legal retention obligation:

  • Marketing preferences and marketing communication history.
  • WhatsApp message logs that are not required for dispute resolution or regulatory compliance.
  • Website and mobile application usage data linked to your identity.
  • Any other personal data for which we have no remaining legal basis to hold.

What We Are Required to Keep

As a regulated microfinance institution licensed by the Bank of Tanzania, we are legally required to retain certain records for a minimum period, even after you request deletion. These include:

  • Customer identification records and transaction history, retained for a minimum of seven (7) years after account closure under anti-money laundering law and Bank of Tanzania prudential requirements.
  • Loan agreements and related documentation, retained for the period prescribed by applicable financial regulations.
  • Records required for tax purposes by the Tanzania Revenue Authority.
  • Records required for ongoing legal proceedings or regulatory investigations.

Where data must be retained under these obligations, we will restrict its use to the purpose for which retention is required and will delete it as soon as the retention period expires.

Timeline for Processing Your Request

We will acknowledge your request within seven (7) business days of receipt and will complete the deletion (of all data not subject to retention obligations) within thirty (30) calendar days, in line with the Personal Data Protection Act, 2022. If your request is complex or affects records held by multiple systems, we may extend this period and will notify you in writing of the extension and the reasons for it.

Withdrawing Consent for WhatsApp Communication

If you only wish to stop receiving WhatsApp communications from us but do not want to delete your account, you may simply reply with the word STOP to any of our WhatsApp messages, or contact us through the channels above. We will remove you from our WhatsApp messaging list within seven (7) business days.

Right to Lodge a Complaint

If you are not satisfied with how we have handled your deletion request, you have the right to lodge a complaint with the Personal Data Protection Commission of Tanzania.

Contact

Data Protection Officer

WhatsApp